Exchange and return

Would you like to exchange or return a product? Don't worry, the process is easy and fast and can be completed in just three steps.

If you decide to return your order, you can do so up to 14 days after receiving the product. We will ensure that the purchase amount is refunded to your account within 10 working days after receipt of the return shipment.

Below are the three simple steps you need to follow to return your product:

Step 1: Fill in the return form

After you have received the product, you will receive an email in which you can download the return form. Then fill in this form completely.

If you cannot find the return form, please send an email to

Step 2: Return your order

Send the items you want to return together with the completed return form to the address stated on the return form. As the sender, you are responsible for the shipment and we want to avoid any misunderstandings.

Step 3: Receive the purchase amount in your bank account

As soon as we have received the package, we will ensure that the purchase amount is refunded to your bank account within 10 working days.

If you have a question, please mail to Then we will answer your question within 24 hours.